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Long ago a well known Courier & Cargo company faced a problem!
They had annual contracts with large corporates and one of the usual conditions is that the consignment will be delivered on 3rd day to long distance destinations i.e., a consignment handed over to them on Monday will be delivered on Wednesday.
But once they ended up delivering one consignment on the 2nd day to a destination to which normally they deliver on the 3 day! Immediately the client called them and told them that from then onward they have to deliver ALL consignments on the 2nd day! The logic being that as they have already done it once they can do it every time!
The courier company had a very tough time explaining to the client that this particular incident was an "aberration" and can't be done for every consignment!
The client finally agreed but was totally unhappy:(
They had annual contracts with large corporates and one of the usual conditions is that the consignment will be delivered on 3rd day to long distance destinations i.e., a consignment handed over to them on Monday will be delivered on Wednesday.
But once they ended up delivering one consignment on the 2nd day to a destination to which normally they deliver on the 3 day! Immediately the client called them and told them that from then onward they have to deliver ALL consignments on the 2nd day! The logic being that as they have already done it once they can do it every time!
The courier company had a very tough time explaining to the client that this particular incident was an "aberration" and can't be done for every consignment!
The client finally agreed but was totally unhappy:(
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